Returns and Refunds Policy
Making A Purchase
Making a purchase is safe and easy at http://www.alanguagestory.com. Just look through our catalogue of great merchandise and add any items that you would like to buy into the shopping cart. When you are ready to purchase your items, click on ‘Checkout’ and you will be asked for a some details that we need, to be able to complete the order.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
Shipping And Handling
Items are dispatched using Royal Mail services.
The following shipping fees (excluding VAT) apply for orders of physical products:
– UK: FREE
– Guernsey, Isle of Man, Jersey: £7.99
– Rest of Europe: £12.99
– Rest of the World: £19.99
All order are made on demand so will need approx 5-7 days before we ship. We will normally send your order to you within 10 days. International orders are generally received in under 3 weeks.Tax Charges
For orders made from the UK or the European Union, VAT is added at your local rate. All other orders are VAT free.
If you need to reach us, please email us using the link on the store page.
A Language Story does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase within 7 days of delivery. This applies to all of our products. We can accept returns of complete product, which is unused and in an “as new” condition.
To cancel an order, send a written request via email firstname.lastname@example.org, giving the reason for the return. Please package the relevant item securely and send it to us with the corresponding invoice so that we receive it within 7 working days of the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Shipping and handling charges are not refundable.
Your rights to return goods are protected under the EU Distance Selling Directive.
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